Shipping Policy
Domestic Shipping Only
Shipment Processing Time:
All products are made to order. I need to receive materials and prepare an order for shipping in 2-3 weeks.
If a delay occurs, a customer care representative will inform you via email.
Return & Exchange Policy
Accept cancellations
Don't hesitate to contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Digital downloads
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Customer Care
At T. Renee Designs, our customers are our top priority. This is why we create quality personalized products for our customers.
If you have any questions or concerns, please do not hesitate to message us on our contact page.
Privacy and Safety
Privacy is of the utmost importance at T. Renee Designs. Your personal information will not be shared with anyone. All personal information stored on this site will be only used for shipment.
Payment Methods
- Credit / Debit Cards
- PAYPAL
IT. Renee Designs LLC Privacy Policy
This Privacy Policy discloses the privacy practices for www.treneedesign.com. This notice applies solely to the information collected by this website. It will notify you of the following:
1. What personally identifiable information is being collected from you through the website, how it is used and with whom it is shared
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
T. Renee Designs LLC is the sole owner of the information collected on this website. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will only use your information to respond to you regarding why you contacted us. We will not share your information with any third party outside of our organization other than necessary to fulfill your request, e.g., to ship an order.
Unless you ask us not to, we may contact you via email to tell you about new personalized gifts, specials, new products or services, or changes to this policy.
Your Access to and Control over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any
Change/correct any data we have about you
Have us delete any data we have about you
Express any concern you have about our use of your data
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected online and offline.
Whenever we collect sensitive information (such as credit card data) that information is encrypted and securely transmitted to us. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers where we store personally identifiable information are kept securely.
If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via via email at Taisha.Harris@treneedesign.com.